A 99.9% Server Uptime
We have set up our hosting platform using dependable hardware and strongly modified software. Our administrators have installed a customized version of Security–Enhanced Linux on all our machines in order to ensure the highest level of security and reliability. We have set up a number of denial–of–service protection tools together with powerful firewalls to make sure our internal network is impregnable and secure.
All Linux hosting services plans come with a 99.9% server uptime guarantee. And irrespective of which datacenter you choose, our uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting system, it is very important that you also build your own network architecture. That’s the reason why we built a custom internal network in all our datacenters. Based on enterprise–grade Juniper switches and routers, our internal network allows for ultra–fast data transmission speeds and is also fully redundant.
Because of this, you will enjoy a 99.9% network uptime in our US data center, in our UK data center, in our data center FI, in our Eastern Europe data center and in our AU data center, no matter which hosting offer you’ve chosen.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done just about everything to reduce all potential risks with our cloud hosting packages and although we provide top–class support, sometimes the customer is just not happy with what we have to offer. Or he has to move to a more robust web hosting service, like a virtual private server or even a dedicated hosting server.
That’s the reason why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t happy, you will receive a refund.
24/7 Technical Support
In the event that you own a web hosting company, your tech engineers are of key importance. That’s the reason why we have diligently hand–picked a highly skilled group of customer service technicians, each with several years of practice behind his back. Thanks to them, our company offers 24x7 support with each of our web hosting packages.
And not only that, our company offers a 1–hour response time guarantee. All technical support tickets are replied to in less than 60 minutes and our average support ticket response time is less than 20 minutes!