Technical Support Channels
A Sixty–Minute Ticket Response Guarantee
We provide a sixty–minute response guarantee for every trouble ticket or e–mail that you send to the technical support staff. We will speedily reply to all common questions and forward the issue to our system administrators if any additional assistance is required. If you order our Admin Services package, we will perform any of the included server administration services at a time that has been agreed upon beforehand.
A Premium–Quality Help Desk Support Service
- We’ll be online for you 24x7 to reply to any enquiries that you may have connected with our Web Hosting Control Panel and any of the apps that we have preinstalled for your convenience on the dedicated web hosting server. If you also require help tackling server management tasks, you can make use of our Admin Services package, which includes backup hard disk drive space, OS updates every week, server monitoring and restarting services, plus troubleshooting and installation services.
A User–Friendly Help Area
Each Linux dedicated hosting server includes our free–of–charge Web Hosting Control Panel, which sports a fully detailed knowledge base and a group of step–by–step video tutorials. Whenever you need help with the Web Hosting Control Panel, just push the Help or Videos buttons in the upper right corner.