Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Resolution Warranty

  • Each ticket you send to the client assistance Dept will be handled in less than 60 minutes. All common queries will be solved right away. Yet, if the service request you have sent us calls for the assistance of a trained administrator, we will forward the ticket to him and will let you know about the postponement.

  • Top quality support service

  • Professional Technical Assistance Service

  • We will be working for you 24/7/365 to provide guidance and technical support and to assist you with any problem that you could run into while you are managing your virtual server. We can easily aid you with all pre–installed software packages, including your Operating System, server management panel (with respect to the VPS type) and the Web Hosting Control Panel created 100% by our company.

  • Intuitive help center

  • An Educational Help Section

  • An extensive and regularly updated collection of articles is incorporated into our in–house built Web Hosting Control Panel. It provides quick tips on how to perform all of the fundamental web site control tasks. The Help section offers comprehensive how to content articles and step by step video guides. You can open the Help zone by hitting the Help or Video buttons in the upper right side of each Control Panel section.